Verizon taps augmented reality and virtual reality apps for training
Use for new and Disruptive Technologies tend to crop in some unexpected places, but they usually help pave the way for greater adoption. One such use for augmented and virutal reality apps is in worker training. Carrying out these tasks in the virtual world leads to not only savings, but it also allows for the simulation of locations that might be problematic in a classroom setting. I expect to see far more adoption of these apps across Corproate America in the coming quarters, especially as companies are having difficulty finding the skilled workers they need.
Ever been down a New York City manhole Or in a bucket truck to the top of a city pole Or, for that matter, climbed ladders or into bucket trucks to install the unseen fiber we depend on for our Internet. These are the scenarios that thousands of Verizon technicians face every day in New York City. Beginning this month, the Verizon team will launch new and engaging AR and VR applications to deliver more effective new hire training and to enhance employee education, communications and skills to help enhance the customer experience.
Technicians will experience virtual reality situations to provide them with realistic scenarios (working on fiber splices, installing Fios service and repairing optical network terminals) of some of the most challenging field environments: working aloft in a bucket truck, going in a manhole under the busy streets of New York City, installing fiber from rooftops and climbing ladders on utility poles in busy pedestrian areas.
Source: Verizon using Augmented Reality and Virtual Reality apps to train employees
